Emergency OOH

If you have an urgent dental problem, you should call your own dentist. If you are unable to find a dentist who is able to see you or if cannot contact your own dentist because they are closed, you can contact NHS 111 by phoning 111.

Your call will be answered by a Health Adviser, who will ask you to provide your personal details such as name, address and telephone number as well as the details of your problem. Your details will then be forwarded to the Dental Triage Nurse who will be able to give you appropriate advice and where necessary arrange an urgent appointment.

Health advisors are always available but there are a limited number of appointment slots. These are available on weekday evenings and during the day on weekends and bank holidays. If we cannot accommodate you with an appointment, appropriate advice and self-management advice will be given by a Dental Nurse.

If you have a face to face appointment with an emergency dentist and are not exempt from NHS dental charges it will be necessary to pay an NHS fee of £22.70 at the time of your appointment. If your problem has been resolved with telephone advice there will be no charge.

Herts Urgent Dental Care is contracted with NHS England to provide the face to face urgent appointments outside of normal working hours.

Herts Urgent Care is contracted with NHS England to provide the telephone triage part of this service.

Herts Urgent Dental Care and Herts Urgent Care are separate organisations.

If you have any queries, comments of complaints about this service please contact Ms Joanna Morley, Hertfordshire Service Manager of Herts Urgent Dental Care, on 01923 273345 or emailoffice@hudc.co.uk or complaints@hudc.co.uk